7e77's Privacy Policy
Your personal information matters greatly to 7e77. This policy clearly explains what data is collected, why it is collected, and how it is kept secure.
1 Introduction and Scope
7e77 is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to 7e77's website, mobile application, and all related services.
By using 7e77's services, you are considered to have accepted the terms of this Policy. This Policy should be read alongside our Terms and Conditions, as both documents together form the complete picture of the relationship between 7e77 and the user.
The aim of this Policy is to transparently inform users of our platform about how and for what purposes their personal information is processed. We give the highest importance to user privacy and follow best practices in data protection.
Important: This Policy applies only to information collected through 7e77. For third-party websites or services, their own privacy policies apply.
2 Types of Information Collected
7e77 collects two types of information — personally identifiable information and non-identifiable technical information.
2.1 Personally Identifiable Information
- Full name and date of birth
- Mobile number and email address
- National ID or passport number (for account verification)
- Banking and mobile financial service account details (bKash, Nagad, Rocket, Upay)
- Residential address
2.2 Financial Transaction Information
- Deposit and withdrawal history
- Bonus and reward details
- Transaction date, amount, and method
2.3 Technical and Usage Information
- IP address and device identity
- Browser type and operating system
- Time spent on the platform and pages visited
- Gaming activity and betting history
- Session logs and login details
3 How Information Is Collected
7e77 collects user information in the following ways:
3.1 Direct Collection
You provide information directly during account registration, identity verification (KYC), deposit or withdrawal requests, and when contacting customer support. This information is essential for providing the service.
3.2 Automatic Collection
When you use 7e77's platform, technical information is collected automatically. This includes cookies, web beacons, and log files. This information is used to improve platform performance and detect fraudulent activity.
3.3 Information Received from Third Parties
In certain cases, 7e77 may receive limited information from approved third-party providers for identity verification or fraud prevention purposes.
4 Purpose of Using Information
7e77 uses collected information only for the following legitimate purposes:
- Account Management: To handle registration, verification, and account security.
- Service Delivery: To process deposits, withdrawals, gaming, and betting services.
- Customer Support: To respond to your queries through 24/7 live chat and email support.
- Fraud Prevention: To detect suspicious activity and keep accounts secure.
- Personalisation: To customise services according to your preferences and inform you of relevant offers.
- Analysis and Improvement: To analyse usage patterns and improve platform quality.
- Legal Obligations: To comply with applicable laws and regulations.
7e77 never sells your information. Data is always used solely to maintain service quality and improve the user experience.
5 Sharing Information with Third Parties
7e77 may share user information with third parties in limited situations and for specific reasons:
5.1 Service Provider Partners
Payment processors (bKash, Nagad, Rocket, Upay), game providers (Pragmatic Play, Evolution, PG Soft, and others), and technology service providers receive limited access to information — only to carry out their assigned services. Confidentiality agreements are in place with these partners.
5.2 Legal Authorities
Information may be provided in response to a court order, a lawful request from a law enforcement agency, or as required by applicable law. In such cases, we share only the minimum information necessary.
5.3 Business Transfers
In the event of a business merger or acquisition, user information may be transferred to the new owner — always with the protections of this Privacy Policy maintained.
Assurance: 7e77 never sells or exchanges your personal information for advertising purposes, commercial gain, or any unauthorised reason.
6 Cookies and Tracking Technology
Cookies and similar technologies are used to keep 7e77's platform running smoothly.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Collect anonymous statistics to understand how the site is used.
6.2 Cookie Control
You can manage cookies through your browser settings. However, disabling essential cookies may affect some important functions of the platform.
7 Data Storage and Security
7e77 applies industry-standard technical and organisational measures to protect user information.
7.1 Security Measures
- All data transfers are secured with SSL (Secure Socket Layer) encryption.
- Stored data is kept in encrypted form.
- Two-step verification (OTP) for account access.
- Regular security audits and penetration testing.
- Access to data is limited to only those staff members who need it.
7.2 Data Retention Period
All information is retained while the account is active. After an account is closed, certain information may be kept for a defined period as required by applicable legal obligations. Financial transaction records are generally required to be retained for an extended period.
7.3 Response to a Data Breach
In the event of a security breach, 7e77 will notify affected users as quickly as possible and take the necessary protective steps.
8 User Rights
Every user registered with 7e77 holds the following rights in relation to their information:
8.1 Right to Know
You may ask at any time what information 7e77 holds about you and how it is being used. This request can be made through customer support.
8.2 Right to Correction
If any information stored in your account is incorrect, you may request that it be corrected. A verification process must be followed for corrections to identity-related information.
8.3 Right to Deletion
You may request deletion of information that falls outside legal obligations. However, this request may not be fully fulfilled for an active account.
8.4 Right to Object
In certain cases, you may raise an objection to the use of your information. 7e77 considers such requests with due seriousness.
On the Responsible Gaming page you will find more information about limiting, pausing, or closing your account activity — these decisions are also part of your rights.
9 Protection of Minors
7e77's services are strictly for persons aged 21 or above. If anyone under 21 registers, their account will be closed immediately and the related information will be deleted.
We do not intentionally collect any information from minors. If you believe information about a minor has been collected, please contact customer support immediately.
10 Changes to the Policy
7e77 reserves the right to amend this Privacy Policy when necessary. For any significant changes, we will:
- Update the date of change on this page.
- Notify registered users by email or in-app notification.
- For important changes, consent may be requested at the time of login.
Continued use of 7e77's services after any changes will be considered acceptance of the updated policy. If you have questions about the latest policy, you will find answers to common questions on our FAQ page.
11 Contact
For any questions, concerns, or information requests regarding this privacy policy, please contact the 7e77 customer support team:
We take all requests seriously and aim to respond in a timely manner.